Privacy Policy
Williams Real Estate
Last updated: September 2026
1. Introduction
This Privacy Policy explains how Williams Real Estate (“we”, “us”, or “our”) collects, uses, stores and discloses personal information when you interact with our website, contact our team, enquire about a property, request an appraisal, attend an event, or use our services.
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 2020 (New Zealand) and other applicable requirements.
2. Personal Information We Collect
We may collect personal information that you provide to us, including:
- Name
- Email address
- Phone number
- Address or location
- Property details
- Property preferences and requirements
- Buying, selling or investment interests
- Budget or price range
- Information submitted through enquiry, appraisal or contact forms
- Other information you choose to provide when communicating with us
We may also automatically collect certain technical information when you use our website, including:
- IP address
- Browser and device information
- Pages viewed and interactions with the website
- Referring website or source
- Cookies and similar technologies
3. How We Collect Personal Information
We may collect personal information when you:
- Submit a property enquiry or contact form
- Request a property appraisal
- Enquire about buying, selling or investing in property
- Register for an open home, webinar, seminar or other event
- Subscribe to newsletters or marketing communications
- Contact one of our agents or team members
- Interact with our website or digital advertising
- Communicate with us by email, phone, social media or other channels
- Otherwise provide information to us in connection with our real estate services
4. How We Use Personal Information
We may use your personal information to:
- Respond to enquiries and requests
- Provide real estate services
- Arrange property viewings, appraisals and appointments
- Match buyers and investors with relevant property opportunities
- Communicate with property owners, buyers, sellers and investors
- Provide information about properties, services, open homes and events
- Send relevant marketing communications where permitted
- Manage registrations for webinars, seminars and other events
- Maintain and improve our website, services and customer experience
- Analyse website and marketing performance
- Meet our legal and regulatory obligations
- Protect our business, clients and website from misuse or security threats
5. Marketing Communications
Where you have consented, or where otherwise permitted by law, we may send you information about properties, market updates, events, services and other relevant opportunities by email, SMS or other communication channels.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending communications that are necessary to provide services you have requested.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enable website functionality
- Remember preferences
- Understand how visitors use our website
- Measure website and marketing performance
- Improve our website and services
- Support advertising and remarketing activities
You can manage cookies through your browser settings and, where available, our website’s cookie consent controls.
Disabling certain cookies may affect the functionality or performance of the website.
7. Analytics and Advertising
We may use third-party analytics, advertising and marketing platforms, including services provided by Google and Meta, to understand website usage, measure advertising performance and deliver relevant advertising.
These providers may use cookies, pixels and similar technologies to collect information about interactions with our website and advertisements.
Their handling of information is also subject to their respective privacy policies.
8. Storage and Security
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or other inappropriate handling.
Personal information may be stored using our internal systems and trusted third-party providers, including customer relationship management (CRM), website hosting, email, marketing, analytics and productivity platforms.
While we take reasonable precautions to protect personal information, no electronic storage or transmission system can be guaranteed to be completely secure.
9. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
- Our employees, agents and authorised representatives
- Service providers that assist us with website hosting, CRM, email, marketing, analytics, IT and business operations
- Professional advisers and other parties where necessary to provide our services
- Government, regulatory or law-enforcement authorities where required or permitted by law
- Other parties where you have authorised us to do so
We take reasonable steps to ensure service providers handling personal information do so appropriately and securely.
10. Overseas Storage and Processing
Some of the technology and cloud-based services we use may store or process personal information outside New Zealand.
Where personal information is disclosed overseas, we will take reasonable steps to comply with applicable requirements under the Privacy Act 2020 concerning overseas disclosure of personal information.
11. Children’s Privacy
Our website and real estate services are primarily intended for adults.
We do not knowingly seek to collect personal information from children through our website without appropriate authorisation where required.
12. Access and Correction
Under the Privacy Act 2020, you may have the right to:
- Request access to personal information we hold about you
- Request correction of personal information you believe is inaccurate or incomplete
You may also contact us if you would like us to delete information we hold about you. Whether information can be deleted will depend on our legal, regulatory and legitimate record-keeping obligations.
We may need to verify your identity before processing a privacy request.
13. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, or to meet legal, regulatory and legitimate business requirements.
When information is no longer required, we may securely delete, destroy or anonymise it where appropriate.
14. Privacy Breaches
If a privacy breach occurs, we will take reasonable steps to contain, investigate and assess the breach.
Where a breach is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner where required under the Privacy Act 2020.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
Williams Real Estate is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The latest version will be published on our website, with the date of the most recent update shown at the top of this policy.
17. Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy-related request, please contact:
Williams Real Estate
7/835 Colombo Street
Christchurch Central City
Christchurch 8013
New Zealand
Email: admin@williamsrealestate.co.nz
Phone: +64 3 288 2278